Terms & Conditions
DEFINITIONS AND INTERPRETATIONS
In these terms and conditions:
Reference to “we”, “us” and “our” is a reference to Customized Blends, Ltd.
Reference to “you” is a reference to the purchaser of the Goods from us.
“Contract” means the contract between us for the sale and purchase of the Goods which incorporates these Terms.
“Goods” means the supplements and other items purchased by you from us.
“Terms” means these terms and conditions.
These Terms are the only terms and conditions on which we contract for the sale of Goods and they form an integral part of the Contract between us. If we agree to vary any of the terms, the variation must be in writing confirmed by our duly authorised representative and by you.
All information and materials on this site are provided on an 'as is' basis and are not intended in any way to be comprehensive. Anyone making use of this site does so at their own risk and visitors to the website are advised to take independent professional advice before acting on any information or materials found here. We accept no responsibility and give no representations or warranties, express or implied, that any of the information and materials on this site are complete, accurate or free from errors or omissions. We reserve the right to update any of the documents, data and other information on this website at any time without notice.
By creating an account on our website, you hereby agree to allow us to send you periodic news, updates and product announcements. You must maintain a valid e-mail address in your profile in order to be eligible for an account with us.
Your privacy is paramount to us. Rest assured that we will not provide or disclose your e-mail address to any third party, and that the content of our e-mails will be limited to content strictly related to our website, company and products. All personal information submitted to us, including, but not limited to, names, IP addresses, home addresses, phone numbers, and e-mail addresses, is held securely on our servers in the highest confidence. Unless ordered to release it by a court of law, it is never shared with any third party whatsoever.
We reserve the right to edit or delete content submitted to our site that violate company policies and/or are found to be offensive or violent in nature. Users that frequently post this type of material may be restricted or banned without notice.
From time to time we may look up the e-mail addresses and IP addresses stored on database and use this information for maintenance or investigative purposes, in order to prevent abuse of our systems. Again, without an order from a court of law, it is never shared with any third party whatsoever.
Members shall be held liable for any and all costs incurred by us as a result of a user's violation of these terms and conditions. This is including, but not limited to, attorney fees and costs resulting from administrative responses to complaints from and the cleanup of unsolicited commercial mailings and/or unauthorized bulk mailings.
The content of this website is the copyright of the Customized Blends, Ltd unless otherwise stated. You may copy or use any page or document for your own personal purposes or send it on to someone known to you solely for information and free of charge but only on the condition that (a) you make it clear that copyright belongs to us, (b) your use of any such material is not misleading and (b) it is not used for any commercial purposes. Unauthorized use of any materials on the website that violates any of these conditions or any relevant copyright, trademark and other laws could result in legal proceedings.
LINKS TO THIRD PARTY WEBSITES
We may provide links to third party websites but we do this as a convenience to users of this site. We do not control or accept any responsibility or liability for third party websites or their content.
LINKS TO THIS WEBSITE
If a link to this website is created from a website that in our opinion is unacceptable, we reserve the right to require the removal of that link. No-one who creates a link or is granted permission to link to our website may use our logo or any other proprietary graphic or trademark or represent themselves as being part of our website or business.
We understand some customers may choose to have more discretion on their orders, and for this we offer a discrete packaging on ALL of our orders. Your privacy, our concern.
RETURN AND REFUND POLICY
Due to the unique nature of the products, short of a manufacturing error, we are under no circumstances able to accept returns or provide refunds for any orders. If there is anything wrong with your order, please contact us for help.
Lost Items & Replacements:
All orders placed are shipped with tracking and insurance. In the event of a lost order, the following procedures shall apply:
Orders within the UK
All orders shipped will require a signature for delivery. Orders that do not arrive within 1 week will be produced and shipped again, upon request. Deliveries that have been attempted but unsuccessful need to be re-arranged by the recipient. If an attempted delivery is returned to us, the re-shipment costs will not be covered by Customized Blends.
International orders are shipped with mandatory tracking and insurance. Orders that go missing will be produced and shipped again, upon request. Deliveries that have been attempted but unsuccessful need to be re-arranged by the recipient with the shipping company. If an attempted delivery is returned to Customized Blends, the re-shipment costs will not be covered by Customized Blends.
TERMS OF SALE
1.1 The price of Goods quoted on our website includes taxes.
1.2 The cost of packaging and postage/carriage is shown separately and (in the case of special orders) will be quoted by us on request and payable separately from the price of the Goods.
1.3 All published prices are subject to change at any time without notice.
2. ORDERING GOODS ONLINE
2.1 You warrant to us that all information which you are required to provide when ordering Goods online is accurate and complete in all respects at the time of the order and that this information relates to you/the person placing the order and not to any third party.
2.2 When an order is made online, the order confirmation issued by the company clearing the credit/debit card payment does not constitute acceptance of your order by us. We reserve the right to check any discrepancies and an order will only be confirmed when it is verified by us.
2.3 Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treat the order as being binding on us.
If you place an order, you will have to provide personal information to us. We will not disclose that information to any third party without your consent, except for the purpose of processing the order and arranging delivery.
4.1 All payment for Goods and for the cost of packaging and delivery must be made before the Goods are delivered.
4.2 Payment online will be made by credit or debit card. At our discretion, we may accept payment by other means. In all cases, delivery will not occur until we are satisfied that the payment has been made.
5.1 We will give you an estimated delivery date for the Goods but no times or dates provided by us are guaranteed.
5.2 We will arrange for packing and we will decide on the method of delivery either by post, courier or otherwise.
5.3 You must notify us promptly and in any event within 48 hours or receipt of any Goods if they appear to be damaged in transit. In those circumstances, you must also keep all packaging as this may be required when making a claim.
6.1 You can cancel an order as long as it has not gone into production. Due to the unique nature of each blend, once an order is in production, it is final and refunds will not be issued.
6.2 You must take reasonable care of all Goods in your possession and return them to us, appropriately packaged to avoid damage, within 7 days from the cancellation date. We reserve the right to arrange collection, in which case you will be responsible for collection charges.
6.3 We will refund the purchase price to you within 30 days of the cancellation notice but we reserve the right to charge a restocking fee and any other reasonable costs we incur in connection with the return of the Goods.
6.4 In the case of Goods which are made and supplied to your specification or which have been personalised for you, you will not have the right to cancel the Contract.
7. RISK AND OWNERSHIP
7.1 The risk of loss or damage to Goods passes to you upon delivery. If you have agreed to collect the Goods from us, the risk in those Goods passes to you on collection (or 7 days after the agreed collection date if you have not collected the Goods by then).
7.2 Ownership in all Goods remains with us until full payment of all amounts due to us have been received from you.
7.3 You will be responsible for the safe custody and insurance of all Goods in your possession.
7.4 You have no right to re-sell any Goods until payment has been received in full by us.
8. WARRANTIES AND LIABILITY
8.1 We warrant to you that the Goods ordered by you will meet the description as shown on our website (or any other description given to you in writing).
8.2 We will not have any responsibility for any damage which occurs to the Goods after delivery.
8.3 If any defect in any Goods appear, you must notify us as soon as you become aware of the defect, giving us full details. We will then decide, in consultation with you, whether the defect is our responsibility. If so, we may arrange either to repair the defective Goods or to replace them with similar Goods. Any defective Goods to be returned to us must be returned at your expense unless otherwise specified
8.4 We will not accept any responsibility for any wear and tear, accidental damage or failure by you or by any third party to adhere to any written recommendation provided in relation to the Goods.
8.5 Liability to you for loss or damage shall under no circumstances exceed the total amount you have paid us for those Goods. (However, we acknowledge that we cannot exclude legal liability for death or personal injury which is proved to be due to our negligence).
9.1 If you wish to give us any notice relating to a matter covered by these Terms, whether you telephone us or not, you must confirm that notice in writing via e-mail.
10. CUSTOMER DEFAULT
• give us any incorrect personal information, or
• fail to make any payment when it is due, or
• cancel any payment, or
• become insolvent, or
• commit any breach of these Terms
then, in any of those events, we have the right to cancel the Contract and recover possession of any Goods which have been supplied for which payment has not been received in full.
11. FORCE MAJEURE
We will not have any liability to you if we are prevented from performing any of our obligations on account of any circumstances beyond our reasonable control including, but not limited to, fire, flood, act of nature, terrorism, war, internet disruption, power failure, strike or difficulty in obtaining materials and/or labour. In any of these circumstances we reserve the right to cancel (or, at our option, to suspend) the Contract.
12.1 Severance: If any provision in these Terms is held by a court to be unenforceable, that will not affect the remaining provisions of the Terms.
12.2 Entire Agreement: These Terms govern our relationship with you and in accepting them, you confirm that no other arrangement, agreement or representation applies.
12.3 Assignment: We reserve the right to assign any of our rights or obligations under the Contract to a third party on the basis that the existing contractual terms will become the responsibility of that third party. You will not be able to assign any of your rights or obligations without first getting our written consent.
13. INTELLECTUAL PROPERTY
Where the Goods include designs or works of art, these are prepared by a designer or artist who owns the copyright in those works. You have no right to make any copies or adaptations of any of those Goods.
14.1 If there is a dispute which we cannot settle by direct negotiation, we may require that it is referred to mediation before any legal proceedings are commenced. In that event, the mediation will be conducted in accordance with the CEDR (Centre for Effective Dispute Resolution) mediation rules current at the date of the dispute.
14.2 Any dispute between us will be finally determined by a United Kingdom Court of Law and you agree to submit to the jurisdiction of those courts.
15. GOVERNING LAW
These Terms and the Contract between us are governed by the laws of the United Kingdom.