Royal Mail International Shipping Update
January 26, 2023 in Shipping
Royal Mail has resumed International Shipment services this morning, and many of the previously delayed shipments have now either shown signs of movement, or have been delivered in the past few days.
We are working through all orders significantly affected by these delays, and we will be providing refunds for shipping costs to customers.
Multi-Factor Authentication Now Available
January 17, 2023 in Technical Changes
Ensuring that your personal data is protected at all times is crucial. You can now secure your account using a third party authentication service such as Google Authenticator or Authy.
Simply visit your account page to enable MFA on your account today.
Royal Mail Temporarily Halts International Shipments
January 12, 2023 in Shipping
Last night, Royal Mail informed customers that they are "temporarily unable to despatch items to overseas destinations following a cyber incident".
Given the ongoing delays with international shipments over the past few months, this appears to be an attempt to clear out the backlog of shipments by reducing the incoming volume of international postings.
All international orders will be shipped using alternative couriers during this period.
Holiday Closure Dates
December 22, 2022 in News
In observance of the Christmas holidays, we will be closed from Friday the 23rd of December until the 2nd of January, 2023. Orders will not be shipped during this period.
Save 15% on all orders placed until January 2nd with our 2022 Holiday Sale.
International Shipments Update
December 18, 2022 in Shipping
Following the delays seen with many international shipments due to Royal Mail strikes, many shipments have now finally started receiving status updates. Shipments up to the 28th of November all have active status updates now.
Shipments from the 29th of November are still pending their first scan. We expect to see scans being updated up in the coming week based on the prior four week timeframe.
Any shipments that have not been updated in more than three weeks from the 29th of November will be re-shipped this coming week.
Updates will continue to be provided as we have more information.
December 15, 2022 in Ingredients